Canine Innovations, Inc.
Online Store Policy


  HOW TO PLACE AN ORDER

All orders are processed promptly via online shopping cart or call 586.630.3180 or 734.604.2590.

COLORS

While we make every effort to accurately display the colors of our items on this website, we cannot guarantee that the colors displayed will be completely accurate as each monitor renders colors differently.

PAYMENT OPTIONS

We accept Visa, MasterCard and Discover. We do not ship C.O.D.

ORDER PROCESSING

All orders are shipped USPS (United States Postal Service). Online orders are only accepted for the United States. For Canadian or International orders, please contact Customer Service at 586.630.3180 or 734.604.2590.

RETURNS

All returns must be sent back within 15 days of receipt. All merchandise must be returned in new condition with all packaging. Refunds are issued back to the credit card used. NO exceptions. Customer is responsible for ALL shipping costs. No credits will be issued for shipping charges.

All internet order returns are sent to:

Canine Innovations Inc.
P.O. Box 393
Mt. Clemens, MI 48046-0393

Customer Service:
586-630-3180
734-604-2590

NO TOLERANCE FRAUD POLICY

In our goal to protect our customers, we employ the latest in anti-fraud software.

SHIPPING AND HANDLING

We ship to all 50 of the United States. We cannot ship to Post Office Boxes.  All orders are shipped USPS (United States Postal Service).

SALES TAX

Sales tax is only charged to orders being shipped to Michigan. A sales tax of 6% is added to your order.

PRIVACY

We respect your privacy and will never share your information with third party sources.

COMMUNICATIONS

We may have a need to communicate with our customers through email in regards to an order. It is the responsibility of the customer to check their email at the email address provided to us.

CAUTION INFORMATION

 Use only Canine Innovations refill cartridges in the Pet ConvincerTM.. Other cartridges may contain impurities or damage the device. and will void the warranty. WARNING: CONTENTS UNDER PRESSURE.  DO NOT PUNCTURE OR INCINERATE. Completely discharge C02 cartridge before opening or injury may occur. Keep CO2 cartridges out of direct sunlight and temperatures above 120"F/'49C.  Do not store in an enclosed vehicle. Do not discharge toward face
or body.  KEEP OUT OF REACH OF CHILDREN.

WARRANTY INFORMATION

The Pet ConvincerTM .is backed by a manufacturer's 90 day limited warranty. If the product is found to be detective in materials or workmanship within 90 days of purchase. it will be replaced by Canine Innovations at no charge. Canine Innovations will not be responsible for any incidental or consequential damages or for any loss arising in connection with the use or inability to use this product. .This warranty excludes defects or damage due to misuse. abuse or neglect. Contact Canine Innovations fur details. Restrictions may apply.

LEGAL INFORMATION

While every effort is made to have precise information listed on www.petconvincer.com and www.canineinnovations.com, Pet Convincer and Canine Innovations, Inc. will not be held responsible for any typos or misinformation listed on our website in regards to the products' description, photo or pricing.        Patent(s) Pending.

MORE QUESTIONS

Contact Customer Care at customerservice@canineinnovations.com.


We reserve the right to change this Online Store Policy without notice.

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